If your miner is not connecting to our servers please follow these troubleshooting steps:

1. Check if your HW supports the required hashing algorithm.

   • Bitcoin Mining Setup on Braiins Pool

2. Reboot your device.

3. Double check the miner configuration to make sure that:

   • Your username is spelled correctly (username is case sensitive).
   • There are no whitespace characters in your config.
   • You are using the correct URL (e.g. Bitcoin pool URL for Bitcoin mining).

4. Try all the different available URLs (some hosts might be unreachable in your region).

   • Bitcoin mining URLs

5. Upgrade your device's firmware to the latest version. (Note: it is becoming common for some ASIC manufacturers to lock the SSH in firmware updates, so be careful about this before installing an upgrade.)

6. Check your network settings, e.g. router security-filtering features.

7. Check that your ISP is not blocking the relevant port numbers.